Shipping, Returns, Exchanges

All orders are processed with UPS Ground shipping, which ranges from 3 to 5 business days for delivery.

We strive to ship all order within 2 business days from when order is received/paid.

*Holidays, production delays and peak-seasons may alter shipping timeframes. We will communicate any delays if needed.*

If you need express shipping options, please follow the instructions below:

1. Save Your Cart
2. Create your online account
3. Email us with your account information/saved cart name
4. Include the shipping address and delivered date expected

We will first confirm inventory and proceed with getting you express shipping options.

If approved, we will edit your order details and send you a link to confirm and proceed with your order online.

Browse the UPS Outbound View Map to estimate shipping to your location.

You will need to EMAIL US your:

• order #
• reason for exchange request

so that we can first review your exchange request.

Once we review your exchange request, we will prepare an exchange invoice. The invoice will be adjusted based on the exchange reason.

This new order invoice will have to be in the return box.

You may exchange UNOPENED, UNUSED sleeves within 30 days of your order/invoice date.

All Shipping costs for the exchange process are at the customers expense, unless it was an error on our end.

• A 10% Shipping Fee is due upon invoice receipt to get your new order shipped out. The remaining balance total of the new shipment will be balanced once the exchanged sleeves are received. 
• Keep receipt to confirm we will receive the shipment within 15 days. If exchanged sleeves are not received within 15 days, the customer is responsible for the remaining balance on the new invoice. 

*For orders older than 30 days, a 25% Restocking Fee applies.

Exchanges approved for color swaps and cup sizes only. (Tennis Cups will need to be verified for inventory).

*Once your request has been approved and you have an Invoice Number for your Exchange, please follow below guidelines:

• Carefully pack the items in the box, and seal carefully.- Place INVOICE of exchange in the box. 
• Items must be in their original carton(s) without being used or damaged in any way. If sleeves are in any other packaging type other than their original packaging, your request will not be accepted and customer will be charged the full amount on the remaining invoice and no refunds/credits will be issued.. 

Send All Items PREPAID to: 

• PUT IN CUPS
• EXCHANGE [#INV NUMBER HERE]
• 946 Cora Lee Corpus Christi TX 78418
• *Please include a copy of your INVOICE in the box. You can email Tracking #, or copy of receipt to sales@putincups.com

You will need to EMAIL US your:

• order #
• reason for RETURN/REFUND request

so that we can review your order details and request.

All return/refund requests must be summitted with 15 days of receiving your order.

Once we review your request, we will update your order/account accordingly.

Refunds issued will reflect the amount for product only, given that all sleeves are returned in the approved return condition.

If you wish to return UNOPENED, UNUSED sleeves, you may do so within 15 days of the order/invoice date. 

For any damaged items, please claim within 48 hours of receipt with the carrier.

** If order is past the 30 days, a 25% restocking fee will be charged to the customer before accepting the return request.

Additional shipping costs for returns are at the customer's expense. 

Original Shipping Costs are not refundable.

• Once we receive the request for a return, we will make a note on your existing Invoice/Order number to reflect the return on your account. 
• Once the sleeves are received, we will verify packaging matching your request before issuing any refunds. 
• If refund is issued, we will mail a check to the address on your account, to the person who approved the order. 

*Once your request has been approved, please follow below guidelines:

• Carefully pack the items in the box, and seal carefully.
• Place INVOICE in the box. 
• Items must be in their original carton(s) without being used or damaged in any way.
• If sleeves are in any other packaging type other than their original packaging, your request will not be accepted, and no refunds will be issued.

Send All Items to: 

• PUT IN CUPS RETURNS/REFUNDS
• [#INV NUMBER HERE]
• 946 Cora Lee Corpus Christi TX 78418
• *Please include a copy of your INVOICE in the box. You can email Tracking #, or copy of receipt to sales@putincups.com *All items must be received within 10 days!