You've got questions, we've got answers!

how can we help?

We understand our product is very unique and you can approach our product in many different ways. We have worked thoroughly to include all information on our website, but if you still have any questions, please email us and let us know how we can help you.

Frequently asked questions

DO YOU ACCEPT PURCHASE ORDERS?

Yes, we accept Purchase Orders. You may proceed with your order online and when selecting 'purchase order" as a payment method, you will be directed with further instructions.

If you have requested a custom design, please wait for us to send you the quote and instructions with proceeding with your order online.

For all our payment options and order process, please see our payment page.

do you accept Tax Exempt Forms?

We do not charge taxes to any order. If prompted, you can input your tax exempt number to keep on your account.

When Will My Order Ship?

We ship orders within 2 business days once payment, or purchase order is received. Our standard shipping is UPS GROUND which is a 3 to 5 business day transit for delivery.

Do you offer express shipping?

Express options available are per UPS. If you need express options, make sure you have created an online account, saved your cart and then, please reach out to us directly. Express availability is based on inventory.

Are there instructions?

Yes, all orders will be shipped with instructions AND templates to follow based on your order details.

I JUST WANT LETTERS - Can you help?

Letters are a very simple design but we still have a lot of different options.

You can visit our Font Calculator to get started with lettering.

If you're wanting a completely custom design with a unique font, please submit a custom design request.

Are You A Vendor For Our District?

We are a sole-source company and are always happy to become a new vendor if we already are not. You can simple email us your vendor request forms and we are happy to get them completed.

STILL HAVE QUESTIONS?

WE'RE HAPPY TO HELP!

We're happy to help answer questions. If our FAQ page or QUICK LINKS page aren't any help, send us an email.

We reply to all emails within 2 business days - at the most.

You may call us to 800-506-7891. If we do not answer, please leave a voicemail with contact details and we'll get back to you within the business day.

PLEASE REMEMBER TO BE KIND!

we're a small, family-owned & operated business. We're not robots nor do we have departments, call centers, or additional vendors. We are very proud of our product and customer service and work so very hard - and type very fast - to connect with all our customers. THANK YOU!